Delivery

Our delivery lead time varies based on stock availability, peak times and other conditions. Please refer to the product page for estimated delivery dates.

Gaia Baby currently offer the following home delivery services:

Deliveries to Mainland UK

Standard Parcel Delivery (Bedding & Accessories)

All bedding, mattresses and accessories will be sent via courier on a 'delivered to your door' basis. You will receive an SMS to advise the date for delivery. If you are not at home, the courier will either leave a card with further information, or make an arrangement to re-deliver another time.

The above is subject to change and lead-times can increase during busy periods.

Our lead times are displayed on the product page for reference.

Standard Delivery is £12.50 and FREE on orders over £50.

Furniture Delivery (Cots, Dressers, Nursing Chairs etc)

Gaia Baby large furniture items will be delivered by our specialist two-man delivery team. All orders are pre-advised and all items will be delivered to a room of your choice.

This service is FREE to all mainland UK postcodes excluding Channel Islands & Northern Ireland. Surcharges will be made for all “out of scope” areas- these rates will be advised on order receipt.

 

Upon Delivery of Products

On receiving your Gaia Baby delivery, please check the products thoroughly and report any damages to the delivery team. Ensure any damages are noted on the delivery docket before you sign it.

Damages can be caused while delivering the products or they may be manufacturing defects. If the products cannot be checked on receipt, kindly inform our Customer Care Team within 15 days of receipt of goods.

Product Return

Returns: Any furniture returns for Gaia Baby will need shipping costs covered by the sender.

In line with our standard terms and conditions, in certain cases a collection charge will apply for unwanted items and/or products that have been opened.

Please see below the current charges for Gaia Baby to collect an unwanted product from you.

Products must be unused and in their original packaging.

  • 1 piece of furniture - £50.00
  • 2 pieces of furniture - £75.00
  • 3 or more pieces of furniture - £100.00
  • Smaller items include guard panels or mattresses - £15.00

    If you have any questions regarding our shipping and delivery options, please contact our Customer Service Team:

    For UK Customer care, contact us on: 0800 0518080

    You can email us at: customercare@gaia-baby.com