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OUR ONLINE STORE REMAINS OPEN AND WE CONTINUE TO MAKE DELIVERIES. PLEASE TAKE CARE AND STAY SAFE.
Please note: Due to the current health guidelines associated with Covid-19, we are currently unable to provide the Premium 'White Glove' Deliver & Build service.
Our approximate delivery lead time is currently 2-3 weeks from the date we receive your order. Lead times can vary during periods of increased demand.
Gaia Baby currently offer the following home delivery services:
Gaia Baby offers all customers a Standard Delivery service via DPD. All items will be sent on a 'delivered to your door' basis. You will receive an SMS to advise the date for delivery. If you are not at home, DPD will either leave a card with further information, or make an arrangement to deliver your goods again.
The above is subject to change and lead-times can increase during busy periods.
Our standard lead-time is 5-7 working days from receipt of order.
Standard Delivery is £7.50 and FREE on orders over £100.
Gaia Baby wood furniture items will be delivered by our specialist delivery partner, Home Delivery Specialists (HDS). Your purchases will be delivered by HDS to a room of your choice.
HDS will be in contact within 5-7 working days of you placing your order to organise a suitable delivery date. 24 hours before your chosen delivery date, you should receive an SMS confirming that your delivery will be attempted between 7am - 9pm the following day. On the morning of your delivery, you'll receive an SMS with an allocated 2 hour time slot and your delivery driver will call when they're approximately 30 minutes from your location.
This service is FREE to all postcodes in the UK excluding Channel Islands & Northern Ireland.
The Gaia Baby “White Glove Deliver & Build Service” includes a 2 man delivery service to a room of choice in your home. This service includes specialist assembly of our products and the removal of all packaging. The cost for this service is £50 (for the first item) + £15 for each additional item.
Our specialist delivery partner, HDS will be in contact within 5-7 working days of you placing your order to organise a suitable delivery date. 24 hours before your chosen delivery date, you should receive an SMS confirming that your delivery will be attempted between 7am - 9pm the following day. On the morning of your delivery, you'll receive an SMS with an allocated 2 hour time slot and your delivery driver will call when they're approximately 30 minutes from your location.
Please allow a 2 - 3 week lead time for this service.
Deliveries outside UK:
For deliveries to countries outside the UK, please contact our customer service team on customercare@gaia-baby.com for a quotation.
On receiving your Gaia Baby delivery, please check the products thoroughly and report any damages to the delivery team. Ensure any damages are noted on the delivery docket before you sign it.
Damages can be caused while delivering the products or they may be manufacturing defects. If the products cannot be checked on receipt, kindly inform our Customer Care Team within 15 days of receipt of goods.
In line with our consumer terms, in certain cases a collection charge may apply for unwanted items.
Please see below the current charges for Gaia Baby to collect an unwanted product from you.
Products must be unused and in their original packaging.
If you have any questions regarding our shipping and delivery options, please contact our Customer Service Team:
For UK Customer care, contact us on: 0800 0518080
You can email us at: customercare@gaia-baby.com
