Politique de retour et de remboursement

Nous voulons que vous soyez satisfait de tout ce que vous achetez chez Gaia Baby. Si, pour une raison quelconque, vous n'êtes pas satisfait de votre achat, nous proposons une politique de retour de 30 jours à compter de la date de réception, à condition que les conditions ci-dessous soient remplies* :

{*Pour des raisons d'hygiène et de sécurité, cette politique exclut les matelas ; des articles personnalisés pour vous ; articles vendus en liquidation ou tout produit Gaia Baby acheté auprès d'un autre détaillant}

You may make use of your right of withdrawal by calling our customer service on +353 828 4823 (availability: Mondays to Friday from 9 a.m. to 5 p.m. ex. bank holidays). We will then immediately send you confirmation of receipt of your withdrawal by e-mail or via Shopify.

If you make use of your right of withdrawal, you must return the product with all supplied accessories to us undamaged and – if reasonably possible – in the original condition and packaging within 14 days of making use of your right of withdrawal. We kindly request that you complete and enclose the returns label that you received from us at the time of delivery. This speeds up the returns and refund process.

  1. The risk and the burden of proof for exercising the right of withdrawal correctly and in time rest upon you. The direct costs of returning the product will be borne by you.
  2. If you have made use of your right of withdrawal, we will fully refund the amounts you have already paid, including dispatch costs, within 14 days of receipt of your withdrawal. In case of withdrawal, you will not be liable for more than the cost of returning the products.
  3. If you exercise your right of withdrawal, all supplementary agreements are legally dissolved.
  4. If you choose to return the item after the cooling-off period, we will not be liable to refund the full amount to you. If the products are returned in a damaged / improper condition, we will not be liable to pay the full refund
  5. Products listed in our Outlet are heavily discounted as there are small cosmetic damages including paint / fabric imperfections / marks. Items listed in our Outlet are not eligible for returns / warranty / refunds. This does not affect your statutory rights. Unfortunately, we are unable to offer payment plans on our Outlet pieces.