We want you to be happy with everything you purchase from Gaia Baby. If, for any reason, you are not satisfied with your purchase we offer a 30-day returns policy from the date of receipt, provided that the conditions below are satisfied*:

{*For hygiene and safety reasons this policy excludes mattresses; items which have been personalised for you; items which are sold as clearance or any Gaia Baby products bought from another retailer }

You may make use of your right of withdrawal by calling our customer service on +353 828 4823 (availability: Mondays to Friday from 9 a.m. to 5 p.m. ex. bank holidays). We will then immediately send you confirmation of receipt of your withdrawal by e-mail or via Shopify.

If you make use of your right of withdrawal, you must return the product with all supplied accessories to us undamaged and – if reasonably possible – in the original condition and packaging within 14 days of making use of your right of withdrawal. We kindly request that you complete and enclose the returns label that you received from us at the time of delivery. This speeds up the returns and refund process.

1. The risk and the burden of proof for exercising the right of withdrawal correctly and in time rest upon you. The direct costs of returning the product will be borne by you.
2. If you have made use of your right of withdrawal, we will fully refund the amounts you have already paid, including dispatch costs, within 14 days of receipt of your withdrawal. In case of withdrawal, you will not be liable for more than the cost of returning the products.
3. If you exercise your right of withdrawal, all supplementary agreements are legally dissolved.
4. If you choose to return the item after the cooling-off period, we will not be liable to refund the full amount to you. If the products are returned in a damaged / improper condition, we will not be liable to pay the full refund
5. Products listed in our Outlet are heavily discounted as there are small cosmetic damages including paint / fabric imperfections / marks. Items listed in our Outlet are not eligible for returns / warranty / refunds. This does not affect your statutory rights. Unfortunately, we are unable to offer payment plans on our Outlet pieces.