If you have a question about your order and you have not placed your order through the Gaia Baby website, we kindly ask that you reach out to your place of purchase first.

If you have a query about an order (pre-delivery) placed directly with Gaia Baby, please contact us via the form below quoting your order number, name and a brief message about how we can help. We normally reply within a few days but please call us for anything urgent.   

Please be aware we can not schedule bookings, any delivery booking date amendments needs to be made via our delivery partners

We're sorry to hear you'd like to return your order. No worries — you can find the return form below.

For General enquiries or If you have already received your order and need help with assembly, missing/broken parts, damages or would like to make a complaint, please find the form link below.

Once you complete the relevant form above a member of our dedicated customer care team will be in touch within 48 hours. Please remember to include your contact details.