If you have a question about your order and you have not placed your order through the Gaia Baby website, we kindly ask that you reach out to your place of purchase first.

If you have a query about an order (pre-delivery) placed directly with Gaia Baby, please email us at ordersuk@gaia-baby.com quoting your order number, name and a brief message about how we can help. We normally reply within a few days but please call us for anything urgent.   

If you have already received your order and need help with assembly, warranty/returns issue, missing/broken parts, damages or would like to make a complaint, please find the form link below.

For General enquiries please email customercare@gaia-baby.com and a member of our dedicated customer care team will be in touch within 24 hours. Please remember to include your contact details.